ABOUT ME

My goal is to help teams recover and learn from destructive conflict while gaining the confidence and skills to manage conflict and maintain respectful working relationships.  I help organizations create respectful workplace cultures where incidents of incivility and harassment are dealt with efficiently and effectively to protect employees from further physical or psychological harm.  The individuals and teams who have been impacted by incivility, bullying or harassment, often require a subsequent intervention following a prolonged conflict or investigation. While the workplace investigation is necessary to determine what happened and who may be at fault on the balance of probabilities, it does not resolve the underlying workplace issues or damage to affected working relationships. In fact, the destructive conflict, incivility and negative impact on overall well-being, often remain or resurface. My workplace restoration process helps rebuild trust and respect using strategies that promote psychological flexibility and safety. 

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As a result of appropriate pre- and post-conflict interventions, organizations experience more productivity, restored working relationships, increased morale, and less turnover, absenteeism, and presenteeism. Managers spend less of their time dealing with unresolved interpersonal issues, and teams work together more cohesively and productively.